# Accounts page
## Purpose This flow allows users to **connect or purchase sending email accounts** for use in cold outreach. It supports Gmail, Outlook, and custom IMAP/SMTP providers. Once connected, all accounts appear in a centralized list with metadata and action options. --- ## 1. Navigation Entry Point **Navigation:** `https://app.chat.io/accounts/add` - User logs in and clicks on the **"Accounts"** tab from the sidebar. [![image.png](https://internal-docs.parakeet.io/uploads/images/gallery/2025-06/scaled-1680-/OYh7cvPeqdyTefsE-image.png)](https://internal-docs.parakeet.io/uploads/images/gallery/2025-06/OYh7cvPeqdyTefsE-image.png) --- ## 2. Email Connection Options Upon accessing the page, users see options to **add a new email account** using one of three methods: ### Option 1: Connect Existing Email User clicks **"Connect Email"**, then selects one of the following providers: [![image.png](https://internal-docs.parakeet.io/uploads/images/gallery/2025-06/scaled-1680-/RPgn1Vc8hh1uE2tG-image.png)](https://internal-docs.parakeet.io/uploads/images/gallery/2025-06/RPgn1Vc8hh1uE2tG-image.png) --- ### ➤ Google (Gmail) - Opens a **Google OAuth pop-up**: “Connect your Gmail account” - User signs in via Google login. - Permissions are granted through the standard Google OAuth flow. [![image.png](https://internal-docs.parakeet.io/uploads/images/gallery/2025-06/scaled-1680-/BBD06aKi7HfQvbiW-image.png)](https://internal-docs.parakeet.io/uploads/images/gallery/2025-06/BBD06aKi7HfQvbiW-image.png) --- ### ➤ Outlook (Microsoft 365) - Redirects user to `https://login.microsoftonline.com` - User logs in with Microsoft credentials. - OAuth-based access approval is completed. [![image.png](https://internal-docs.parakeet.io/uploads/images/gallery/2025-06/scaled-1680-/mChU1tfWzVxDaiFN-image.png)](https://internal-docs.parakeet.io/uploads/images/gallery/2025-06/mChU1tfWzVxDaiFN-image.png) --- ### ➤ Custom Provider (IMAP + SMTP) User is prompted to manually enter the following: - Email address - Provider name - Incoming mail (IMAP) server - Outgoing mail (SMTP) server - Ports and encryption type (SSL/TLS) - Credentials (Username and Password, if applicable) [![image.png](https://internal-docs.parakeet.io/uploads/images/gallery/2025-06/scaled-1680-/juZ9DfQe5s6e5NC3-image.png)](https://internal-docs.parakeet.io/uploads/images/gallery/2025-06/juZ9DfQe5s6e5NC3-image.png) --- ### Option 2: Buy New Email Users may choose to **purchase a new mailbox** from within the platform. This typically includes: - Automated domain setup - SMTP configuration handled internally **\[insert the link to buy doimans flow\]** --- ## 3. Post-Connection: Email Appears in List After successful connection or purchase, the new email is added to the **Accounts list**. Each row in the list displays: - Email Address - Provider - Health Score - Total Emails Sent - Status (Connected / Not Connected) - Action Menu (3 Dots) [![image.png](https://internal-docs.parakeet.io/uploads/images/gallery/2025-06/scaled-1680-/KyKadVMtEzICxDcW-image.png)](https://internal-docs.parakeet.io/uploads/images/gallery/2025-06/KyKadVMtEzICxDcW-image.png) --- ## 4. Health and Status Indicators Each connected email shows: - **Health Score** (numerical or colored scale) - **Status**: e.g., "Connected", "Disconnected", or "Reconnect Required" - **Provider**: Google, Outlook, or Custom - **Emails Sent**: Total number of emails sent using that address [![image.png](https://internal-docs.parakeet.io/uploads/images/gallery/2025-06/scaled-1680-/GSvB4c6LLD0KvruC-image.png)](https://internal-docs.parakeet.io/uploads/images/gallery/2025-06/GSvB4c6LLD0KvruC-image.png) ### Email Health Score & Deliverability Dashboard Once an email is connected, it’s displayed in the **Accounts tab** with additional metrics, including: - **Email Address** - **Provider** - **Health Score** (0–100) - **Total Emails Sent** - **Status** (Connected / Needs Reconnect) - **3-dot menu** (actions) Clicking on the **Health Score** opens the **Email Deliverability Dashboard**, which evaluates the domain’s ability to successfully deliver emails based on the following metrics:
MetricScore WeightStatus Description
**Reply Rate**15 pts% of recipients replying
**Bounce Rate**20 pts% of emails that bounced
**DNS BL**10 ptsWhether domain is blacklisted
**MX Record**4 ptsMail exchange record status
**SPF Record**–Authenticates sender IP
**DKIM**4 ptsEmail signing active
**DMARC**–Alignment & policy check
**Deliverability Score**35 ptsCombined score summary
Each row is color-coded: - ✅ Green: Active/Valid - ⚠️ Yellow: Missing or incomplete - ❌ Red: Critical (e.g., blacklisted)\\ [![image.png](https://internal-docs.parakeet.io/uploads/images/gallery/2025-06/scaled-1680-/JCozBmzbO8hkjoUq-image.png)](https://internal-docs.parakeet.io/uploads/images/gallery/2025-06/JCozBmzbO8hkjoUq-image.png) --- ## 5. Actions Menu (⋮) Clicking the **three-dot menu** on each email opens four options: [![image.png](https://internal-docs.parakeet.io/uploads/images/gallery/2025-06/scaled-1680-/R4fh1BzM1tkgIq0C-image.png)](https://internal-docs.parakeet.io/uploads/images/gallery/2025-06/R4fh1BzM1tkgIq0C-image.png) 1. **Email List** – View campaigns or mail associated with the account [![image.png](https://internal-docs.parakeet.io/uploads/images/gallery/2025-06/scaled-1680-/mB1phBOidN1sVvkU-image.png)](https://internal-docs.parakeet.io/uploads/images/gallery/2025-06/mB1phBOidN1sVvkU-image.png) 2. **Send Email** – Opens sidebar form with: - To - Subject - Email Body [![image.png](https://internal-docs.parakeet.io/uploads/images/gallery/2025-06/scaled-1680-/ObxMDA1RyouY4si7-image.png)](https://internal-docs.parakeet.io/uploads/images/gallery/2025-06/ObxMDA1RyouY4si7-image.png) 3. **Reconnect** – Re-runs the provider connection flow 4. **Delete** – Permanently removes the email from your account